Privacy Policy
Effective Date: January 1, 2024
This website ("Website") is owned and operated by respilean.com ("we," "us," or "our"). We respect your privacy and understand the importance of protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, storage, and sharing of information when you visit and use our Website.
By accessing our Website or using our services, you consent to the collection and use of your information as described in this Privacy Policy. This policy is incorporated into our Terms of Service.
1. GDPR Compliance Statement
We comply with the EU General Data Protection Regulation ("GDPR") as the "Data Controller" for the information we collect. Our GDPR practices include:
Ensuring third-party service providers are GDPR compliant.
Storing data securely and allowing users to request deletion.
Using collected information only as outlined in this policy.
Informing users of any policy modifications.
Appointing a Data Protection Officer to oversee privacy practices and handle user requests.
2. Information We Collect
We collect two types of information:
(a) Personal Data
What is Personal Data? Personal Data identifies you personally and may include:
Name, email, phone number, country, city, state, and zip code (collected via contact forms, emails, forums, and chats).
IP address and mobile device identifiers (used to determine location and comply with regulations).
How We Use Personal Data
Communicating with you and responding to inquiries.
Sending account-related notices and promotional materials.
Determining your location for legal compliance.
Where is Personal Data Stored? All Personal Data is stored securely on Amazon Cloud servers.
(b) General Information
What is General Information? This includes non-identifiable data such as:
IP address, device identifiers, browser type, ISP, and previous website URLs.
Collected via cookies to analyze user behavior and improve services.
How We Use General Information
Enhancing user experience through analytics.
Utilizing cookies and third-party tools (e.g., Hotjar, Google Analytics, Facebook, ZenDesk) for insights.
3. How We Share Information
We do not share Personal Data with third parties for marketing without your consent. However, we may share data in the following situations:
(a) Service Providers
We share necessary data with third-party service providers:
Amazon Web Services (Website hosting)
Zen Desk (Customer support and chat services)
Amazon SES (Email support services)
Google Analytics & Hotjar (Website analytics)
(b) Legal Compliance
We may disclose Personal Data to law enforcement, regulators, or legal authorities when required.
(c) Business Transfers
In case of business mergers or acquisitions, customer data may be transferred as part of the assets.
(d) Protection of Rights
We may disclose user data if necessary to protect our rights, enforce agreements, or ensure safety.
4. How We Protect Information
We implement industry-standard security measures to protect collected data. While we take precautions, no system is entirely secure. Users are advised to log out from shared computers to prevent unauthorized access.
5. Data Retention
We retain Personal Data and General Information as long as needed for business purposes or legal compliance. Users may request data deletion as described in Section 6.
6. User Rights & Options
(a) All Users
Unsubscribe from emails via the provided link.
Request data deletion or limit data sharing by contacting our Data Protection Officer.
(b) EU Citizens
Exercise GDPR rights, including data access and deletion requests, free of charge within 30 days.
(c) California Residents
Under Cal OPPA, request details of Personal Data shared with third parties for marketing purposes.
7. Tracking & Do-Not-Track Requests
We use tracking technologies for analytics but honor Do-Not-Track requests from web browsers.
8. Children Under 18
Our Website is not intended for users under 18. If we discover a minor has provided information, we will delete it promptly.
9. Policy Updates
We reserve the right to modify this Privacy Policy at any time. Changes will be communicated via a website pop-up. Continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
For questions regarding this policy or your data, please contact our Data Protection Officer. We respect your privacy and will address any concerns promptly.